Shipping & Delivery
How and when your BeatyourAI buddy reaches you. This policy is part of our Terms & Conditions.
The short version
- The founding batch is estimated to ship in July 2027.
- Shipping, taxes and import duties are included in the price you paid.
- We ask for your address by email before your buddy ships.
- If we run late, we tell you, and you can cancel for a full refund.
The full text below is what applies.
1. When it ships
Your buddy is a pre-order. We expect to ship the founding batch of 1,000 numbered units in July 2027. That date is an estimate, because a new product depends on factories, testing and certification. We’ll email progress updates during production and confirm your shipping date once we know it. If we expect to miss July 2027, we tell you as soon as we know, give you a new estimate, and you can wait or cancel for a full refund (see Cancellations, Returns & Refunds).
2. Your delivery address
We don’t ask for your address when you pre-order. Before your buddy ships, we email you at the address you ordered with and ask for your delivery address and phone number. You can change them until it ships. If we can’t reach you within 60 days of asking, we’ll cancel your order and refund it in full.
3. Where we deliver
We deliver across India and to most countries. If we can’t deliver to your address, for example because of a carrier or customs restriction, we’ll tell you and refund you in full.
4. Costs, taxes and import duties
- The price you paid includes shipping and taxes. There is nothing more to pay at checkout or on delivery.
- For deliveries outside India, we aim to pay import duties and taxes in advance. If a carrier or customs office still asks you to pay anything, email us the receipt and we’ll refund it.
5. Delivery times after dispatch
| Destination | Usual time after dispatch |
|---|---|
| India | 3 to 7 business days |
| Rest of the world | 7 to 15 business days, depending on the country and customs |
We email you a tracking link when your buddy is dispatched.
6. Problems with delivery
- Damaged or lost in transit: tell us within 7 days of delivery (or of the expected delivery date if it never arrives). We replace or refund it at our cost.
- Failed delivery: if the carrier can’t deliver and returns your buddy to us, we contact you and send it again once at no charge. If we can’t reach you within 60 days, we refund you in full.
- Wrong address: please check your address when you send it. If a buddy goes missing because of an address error on our side, we replace it.
7. Plans
The Free plan and Plus are digital services. Nothing ships for them; they’re activated in the BeatyourAI app when your buddy arrives.
8. Questions
Include your founder number and the email you ordered with.
Our Grievance Officer is Lakshay Bhati, Co-founder and Grievance Officer. Write to support@beatyourai.com or call +91 73034 97444. We acknowledge every complaint within 48 hours and resolve it within 30 days. Full details are on the Contact & Grievances page.